Open Door Solutions, LLP
In January 2002, three industry veterans, Randy Crews, Tom Miller and Bob Sweat, founded
Open Door Solutions, LLP (ODS) in Dallas, Texas. Having worked for large, national vendors where pricing and services
were not flexible, the partners designed procedures and technologies at ODS to deliver the highest quality at very
competitive prices. Critical to the success of their business model was the inclusion of experienced personnel, most who
have been with the partners through many companies for many years. Boutique-like in its look and hands-on approach, ODS
provides litigation support services and document management solutions to law firms and corporations. They are well known
for utilizing sound business practices and proven technologies that provide premiere services exceeding both industry
standards and clients' expectations.
The skills, duties and responsibilities of the partners are distinct, lending to the strength of the organization. Randy
Crews, the managing partner, is responsible for business services, including contracts and general administration. He
also has experience as a facility manager and a project manager. Tom Miller is a uniquely experienced senior technical
consultant and programmer. Clients often incorporate Tom as an important and trusted member of their legal team. Bob
Sweat is a project manager and responsible for client services and overall customer satisfaction. His unique perspectives
come as a former paralegal and manager of processing facilities with as many as 250 employees. Clients enjoy his hands-on
support and appreciate his estimating, budgeting and reporting skills. Bob and Tom have written several articles,
co-authored books on litigation support, and have given multiple CLE presentations over the past 15 years. ODS's support
staff is made up of personnel highly experienced at converting paper and electronic documents into digital format. In
addition, they are often called upon to provide direct project support.
ODS successfully converts and links images to databases to assist researchers in locating important documents, performs
sensible electronic discovery processing, and provides unparalleled consulting and project management services. They are
capable of handling document projects of any size and have successfully completed hundreds of projects that involve
multiple types of media and complex litigation support. Firms enjoy ODS’s practical understanding of how documents are
used by paralegals and litigators at various stages of a case. As a result, they have been called upon to convert data
from other vendors for proper data loads and use. In the testimonial section of their website, one of their clients remarked, “With ODS you don't have to go through sales
representatives for your questions or problems, often resulting in delays in obtaining the needed answers. You simply
call the people with knowledge directly – no middleman and no waiting for callbacks.”
With their unique management style and wealth of experience, ODS is equally comfortable with a single redweld or a
massive discovery involving paper and electronic documents from multiple parties in multiple locations. You will find
they have “been there and done that” on all kinds of matters. Learn more about ODS at www.opendoorsolutions.com or by
calling them at 214-643-0000.
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